Shipping & Returns
Please refer to the Terms and Conditions or our FAQ section for our comprehensive shipping and return policy.
Placing an order on our website
At the W collection, we pay a lot of attention to the user-friendliness of the webshop. Nevertheless, there may still be questions about how to order an item in an easy way. That’s why we have detailed the ordering, shipping and returns process for you in this section.
To place an order on our website, you can order with or without an account.
We always recommend though creating an account to enjoy the following benefits:
– Receive updates on our latest trends and articles with your consent
– Create a personal wish list
– Consult your purchase history at any time
– Save address and payment details for a faster checkout for future purchases
Place your products in your cart. The prices displayed on our website are VAT inclusive but do not include shipment costs. Shipment costs will be shown at checkout based on your order total weight, the selected shipment method and the country of destination for your order.
Once you’ve added your products in your cart, select “go to payment”. A new window will appear to complete your details in a secured environment. Follow these steps:
- Check your shopping cart totals
- Complete your address
- Choose a shipping method
- Check your order
- Select a payment method
- Confirm Terms and Conditions
- Confirm Payment
Did you forget something? Click on the top of the page on the cart icon and choose “review cart”.
If everything is correct, click on “I agree to the terms and conditions” and press the “place order” button.
Please note that you can change your mind at any time until you click ‘place order’. If you change your mind after this, you can still use the right of withdrawal.
The Customer has the choice between the following payment methods:
- Bancontact
- Mastercard
- Visa
- KBC / CBC Pay Button
- Belfius Pay Button
Shipping & Delivery process
Once your order has been placed, we put all our efforts to deliver your articles as soon as possible.
You will receive a confirmation e-mail with a track and trace number Any status changes regarding your order such as the dispatch of your order will be available via the track and trace number.
The listed prices do not include shipping costs. The shipping costs are always quoted when the order is placed, depending on the total weight, the selected shipping method and country of destination.
Items ordered via this webshop are delivered in WorldWide.
Delivery is made via the parcel delivery service of various carriers. Therefore, we cannot always guarantee the exact time of delivery.
Return requirements
The Customer has the right to return items within a period of 14 calendar days.
The direct costs of returning the articles are for the customer. Any additional costs resulting from the customer’s choice for a delivery method other than the standard delivery offered by the W collection will also not be refunded.
the W collection does not refund the original shipping costs. Only the returned item(s), when returned in the conditions mentioned in this document, will be refunded. the W collection will refund the customer using the same means of payment the customer used to make the original transaction, unless the customer has explicitly agreed otherwise.
The customer is requested to return the items in their original condition and packaging, with all accessories and labels as applied originally. If the returned item is in any way diminished in value, the W collection reserves the right to hold the customer liable and claim compensation for any diminished value of the goods resulting from the customer’s use of the articles. This might lead to a partial refund or no refund at all.
We do not accept returns of articles which, upon receipt, are not in their original condition, with all accompanying accessories, and labels.